Job Title: Fulfillment Colleague (Seasonal)
Company: Macy's, Inc.
Location: Syracuse, NY, United States
Job Type: Seasonal
About Macy's, Inc.:
At Macy's, Inc., we're committed to creating a brighter future with bold representation for all - our Mission Every One. We value the uniqueness of each individual and invest in their growth, pride, and satisfaction. When we bring our whole selves to work, it leads to a wealth of ideas and energy that benefits us all. Our success depends on our amazing colleagues working together.
Job Summary:
As a Fulfillment Colleague, you will play a crucial role in creating a seamless shopping experience for our omni-channel customers. You'll support operational activities that drive sales, profit, and exceptional customer service. Your collaboration with the store team will contribute to a hassle-free shopping environment.
What We Can Offer You:
- An inclusive, challenging, and enjoyable work environment.
- Empowerment to make a meaningful impact with tangible results.
- Comprehensive benefits including medical, dental, vision, and retirement.
- Employee Assistance Program (mental health and financial literacy resources).
- Fully-funded education benefits, covering tuition, books, and fees.
- Merchandise discounts.
- Colleague Resource Groups (CRGs) and volunteer opportunities.
Key Responsibilities:
- Customer Service: Greet and assist customers in a friendly and professional manner, providing order updates and resolving issues promptly.
- Customer Support: Monitor alerts to ensure timely completion of Buy Online Pickup In-Store (BOPS) orders, including curbside delivery during peak times.
- Picking and Packing: Locate ordered items, prepare merchandise for shipment, coordinate with shipping providers, and process returns and abandoned in-store pickup orders.
- Support Other Teams: Assist with unloading and processing new merchandise.
- Team Collaboration: Work collaboratively with colleagues to achieve goals and maintain a positive work environment.
Qualifications:
- Commitment to Macy's dedication to diversity, inclusion, and respect.
- Flexible availability, including days, evenings, weekends, and holidays.
- Effective communication skills with customers and colleagues.
- Adaptability to changing customer expectations and needs.
- Resourcefulness in handling changing priorities and deadlines.
- No education or experience required.
- Essential Physical Requirements:
- Prolonged periods of standing/walking.
- Frequent use of computers and handheld electronic equipment.
- Reaching, crouching, kneeling, stooping, climbing ladders, and color vision.
- Lifting and moving items weighing up to 50 lbs.
About Macy's, Inc.:
This is an exciting time to join Macy's as we focus on creating memorable experiences for every customer, whether online or in-store. We offer opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and more, allowing you to express your creativity and commitment to excellence while growing your career.
Bring your creativity, energy, and ideas to the Macy's team - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Benefits:
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.
Apply now: Online Application
Need more information?
Contact the Colleague Support Center with any benefits eligibility questions by calling 1-800-234-MACY (6229), and choose Option 3.
More Jobs at Macy's: https://www.macysinc.com/work-with-us/careers/default.aspx
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