IT Support Engineer Job at 2degrees Auckland: Join a Growing Powerhouse!

 Job Title: IT Support Engineer

Company: 2degrees

Location: Auckland, New Zealand

About Us:

Over the past few years, 2degrees has grown significantly, serving 1.9 million customers across mobile and broadband, employing 1700 dedicated professionals, achieving coverage in 98.5% of New Zealand, and operating 58 retail stores. Despite our growth, one thing that remains unchanged is 2degrees' commitment to "Fighting for Fair" and our passion for doing things differently. We thrive on market disruption, cherish our customers, and truly value our people. At 2degrees, we understand that life isn't two-dimensional; you have your passions, your family and friends, and your job. We are committed to ensuring you get a fair deal at work. If you appreciate some banter, enjoy challenging the status quo, relish awesome benefits, want to work in a new 6 environmental star office, and are dedicated to doing right by Kiwis, then keep reading!

Join a growing powerhouse of ambitious Kiwis:

IT Support Engineer

We have a permanent opportunity available to join our Helpdesk team.

Key Responsibilities:

• Provide technical support, including access provisioning, troubleshooting, installation, and configuration of end-user laptops, Point of Sale systems, peripheral equipment, network components, and software applications.
• Employ a methodical approach to troubleshoot complex issues, meticulously documenting and sharing your findings.
• Ensure all support calls are accurately recorded and maintained in the IT Service Management (ITSM) System.
• Communicate in a friendly, professional, and easy-to-understand manner with all stakeholders, translating IT jargon into plain language.
• Take ownership of issues, escalating to other teams when necessary to achieve resolution.
• Collaborate effectively within the team to balance and prioritize workloads.
• Identify opportunities for streamlining repetitive tasks.

Additional Benefits:

• Flexible working arrangements, embracing hybrid working.
• Ongoing career development opportunities.
• Long weekends, giving you a head start on holidays.
• Show us your unique side:

Requirements:

• At least 2 years of experience in a large corporate help desk environment.
• Strong technical skills, with specific expertise in PowerShell.
• Proficiency in researching and resolving complex issues in the desktop environment.
• Proven experience coaching end-users and efficiently managing workloads to align with business needs.
• Excellent interpersonal and communication skills, capable of handling customers at all levels.
• A good understanding of Windows desktop operating systems, server infrastructure, MS Office 365 software, and network components.
• Full working rights in New Zealand; this role is not open for visa sponsorship.

How to Apply:

If you're ready for something different and meet the qualifications mentioned above, we'd love to hear from you. Please apply through our company site at 2degrees Careers or email your application to jobs@2degreesmobile.co.nz.

Work Type: Permanent

Application Deadline: October 11, 2023, 17:00

2degrees. It's time for something different.