Customer Service Representative - Batemans Bay, Moruya, Narooma
Excellent training provided, banking experience not required
Location: Batemans Bay, Moruya, Narooma
Employment Type: Casual
Hourly Rate: $36 per hour
Company: Highly reputable and trusted bank
IMB Bank is excited to welcome a motivated Customer Service Representative to join our Batemans Bay, Narooma, and Moruya branches on a casual basis. This is an exceptional opportunity to become a part of a community-focused bank that values hands-on experience, personal interaction with members both in-branch and online, and a commitment to delivering top-notch service. As a Customer Service Representative, you will play an integral role in ensuring our members' financial needs are met, contributing to their positive experience with IMB.
This casual role offers flexibility, making it suitable for those seeking work-life balance, wanting to enter a respected and trusted banking institution, or aiming to supplement their income through engaging and diverse responsibilities.
Main Responsibilities:
- Engage in face-to-face and phone interactions with members to assist with banking and insurance inquiries.
- Identify opportunities for tailored financial solutions that align with members' needs.
- Collaborate with the team to achieve daily goals and contribute to overall business objectives.
- Adhere to company and regulatory standards, policies, and procedures to maintain operational excellence.
- Perform cash handling, balancing, and related administrative tasks.
Key Qualifications:
- Experience in retail, sales, and/or customer service environments is advantageous.
- Uphold honesty and integrity while diligently following regulatory protocols within a financial setting.
- Possess strong numeracy skills, cash handling experience, and meticulous attention to detail.
- Display proficiency with technology and computer skills.
- Embrace a positive and cooperative outlook, deriving satisfaction from helping others attain shared goals.
- Demonstrate initiative and effective multitasking abilities.
- Hold a valid Driver’s License, reliable transportation, and the willingness to travel to branches within the region if needed.
- Flexibility to meet branch working hours and on-call requirements.
About IMB:
IMB Bank is a prominent member-owned financial institution, offering a comprehensive range of retail and business banking solutions. With over 143 years of service, our mission centers around providing simple, competitive, and authentic banking experiences that benefit both members and communities. We are proud recipients of the WGEA Employer of Choice for Gender Equality award and have contributed more than $11.5 million to community projects through our Community Foundation.
What We Offer:
- Comprehensive training and onboarding.
- Clear pathways for career development and skill enhancement.
- Supportive culture promoting diversity, inclusion, and employee wellbeing.
- Collaborative and professional team environment.
- Product concessions.
- Advance roster information for better planning.
Application Process:
Apply directly through our website: IMB Bank Careers
Application Deadline: September 7th, 2023.
For inquiries, contact Sarah Roberts, Branch Manager, at Sarah.roberts@imb.com.au. Please note that email applications will not be considered.
At IMB Bank, the health and safety of our staff and members are paramount. Our COVID-19 Vaccination Policy mandates vaccination for all employees in both member-facing and office roles. Please reach out to imbcareers@imb.com.au for any queries regarding the policy and your application's status.
Job Code: #1
Location: Batemans Bay
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